[2025 Global Convergence Research Seminar]

1. Date and Place

- Wednesday, September 3, 2025 · 10:00 AM – 11:00 AM (KST)

- Zoom Meeting (Pre-registration required)

2. Program

Customer Delight in AI Robotic Service and Antecedents: An Empirical Study on Hotel Service

Speaker: Prof. Chee-Wee Tan, The Hong Kong Polytechnic University

This seminar will provide valuable insights into customer delight in AI-driven robotic hotel services, combining empirical findings with theoretical contributions to digital platforms and service innovation.

The seminar will also be available on YouTube.